Pay By QR (ABN: 57 153 858 922) is committed to providing quality services to you. This policy outlines our ongoing obligations to you regarding how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:
This Personal Information is obtained in various ways including correspondence, by telephone, by email, via our website (paybyqr.com.au), from cookies, and from third parties. We don’t guarantee the policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, verifying your business details, facilitating payments, and communicating important service information. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate, explain why we are collecting the information and how we plan to use it.
Sensitive Information, as defined in the Privacy Act, includes information or opinions about such things as an individual's racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.
Sensitive Information will be used only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure you are made aware of the information provided.
We use third-party service providers, including Stripe, to facilitate payment processing and verification of payment details. These providers may collect and process your Personal Information directly. Their use of your information is governed by their respective privacy policies. You can view Stripe’s privacy policy at https://stripe.com/au/privacy.
We use cookies to enhance your experience on our website and to analyze website traffic. Cookies may collect information about your browsing behavior. You can manage your cookie preferences through your browser settings. By using our website, you consent to our use of cookies unless you opt out.
Your Personal Information may be disclosed in several circumstances, including:
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client records that will be kept for a minimum of seven (7) years.
You may access the Personal Information we hold about you, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Pay By QR will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification before releasing requested information.
It is important to us that your Personal Information is accurate, complete, and up-to-date. We will take reasonable steps to ensure your Personal Information remains correct. If you find the information we hold is not up to date or is inaccurate, please advise us as soon as possible so we can update our records.
This Privacy Policy may change from time to time and will be available on our website.
If you have any queries or complaints about our Privacy Policy or how we handle your Personal Information, please contact us at:
Email: privacy@paybyqr.com.au
We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.